B2B appointment setting is a crucial skill that is important for generating sales. It is a step where you convert the decision-makers into sales opportunities. Basic sales or appointment settings tactics are often not effective when it comes to B2B sales. Why not?
Because you are not dealing with regular customers, and instead trying to get another business on board, as another company purchases your product or uses your services, they conduct in-depth research. You need to be picture-perfect to land B2B customers in any industry.
Hence, the B2B appointment setting process is a great way to land the prospects for a discussion with an experienced salesperson. We have covered you if you need more B2B appointment-setting tactics and strategies. This blog guide will discuss the best and proven appointment-setting techniques for the B2B industry. Let’s get right into it!
Quick Links for Navigation:
- What is B2B Appointment Setting?
- List of B2B Appointment Setting Strategies and Techniques
- Bonus Tips
- Final Thoughts
- Related Reads
What Is B2B Appointment Setting?
B2B Appointment Setting is qualifying a sales lead (another business representative), and scheduling an official meeting between that lead and a closer (salesperson). The person in charge of scheduling this meeting is an appointment setter. They get the leads through cold-calling or emailing businesses.
The meeting is mainly about meeting prospective clients face-to-face to tell them more about your products or services. It allows you to understand the client’s problems, and present your product as a suitable solution.
In general, businesses outsource the B2B appointment-setting process to a third party as it is cost-effective and more efficient. The in-house team and salesperson can focus on closing the deals, while the appointment setter keeps the funnel flowing with qualified business sales leads. Let us now move on to appointment-setting tactics and strategies.
List of B2B Appointment Setting Techniques
B2B interaction is complicated as you are interacting with a decision-maker who has done his market research. From comparing your product with the competitors to considering the use of your services, the potential customer is a tough one to deal with in the B2B sector. Using a handful of the following techniques, your job may get easier:
1 – Complete Your Research
Research is crucial in the appointment setting. You need to understand your prospects before interacting with them. Because most of the time, you will be cold calling, you might need more information. But, you should be prepared with the maximum information you can get about the prospective clients.
To sound confident while fixing appointments, you need to gather essential details like name, role/job profile, experience level, and organization details. You can do basic research to find these details through social media and Google. With this info, you can even anticipate their concerns and questions to address them effectively.
2 – Stay Professional (Plus Casual)
So, you are speaking on behalf of the company, and there is a process in place, a script you need to follow. However, you need to act naturally to keep the conversation casual, so that you don’t sound robotic. This also keeps the interaction more lively and engaging.
At the same time, you need to be polite with your tone without any aggression. You would drive the prospect away if you sounded too strong, or tried to over-persuade the client in a single call. So, listen to them and professionally answer their questions. Take notes to address some unanswered concerns in the subsequent encounter.
3 – Be Tenacious
You must be consistent in your efforts and regularly check up with the leads. Expert appointment setters keep going, even after the first or second try. You can always contact the leads if you have any updates from your end, or to provide value. If a lead postpones or hesitates about committing to the earlier conversations, make sure you find time to connect with them using a different, and more personalized approach.
You need to follow an optimistic approach while interacting with prospects. Whether you are on call, by email, or by text, make sure that you keep the conversation professional and light to let the prospects know that you are interested in them. If you lose leads, learn from your mistakes, and rectify them when interacting with other prospects.
4 – Never Lose Track of the Prospect’s Time
Time is everything in today’s rapidly advancing world. Hence, you want to retain prospects by saving their time. This doesn’t mean that you should quickly jump to the sales pitch. But, you need to develop a balanced approach for your prospects, so that it only consumes a little of their time.
Firstly, always ask if the person is available to talk. This shows that you are seeking permission first and respect their time. Also, if you get a “No” in return, you can politely ask for a more suitable time to connect. Next, while interacting with them, ensure that your script and pitch move toward the end goal without being too slow or persuasive.
5 – Be Patient
Nurturing leads is a time taking process, and not every prospect will accept your appointment proposal after the first interaction itself. It takes time and multiple conversations from the initial lead interaction to the conversion. This is why you need to keep the larger picture in your head while talking with prospects.
Practice patience, and do not go for fast outcomes. Sometimes, the decision-makers are genuinely busy and engaged with other business work. So, patience is vital to communicate with leads over multiple calls. Try to go with the flow without pressing the issue harder, and you will eventually see results.
6 – Target the Right Prospects
If you are targeting the wrong prospects, you aren’t going to get good results from your B2B appointment-setting campaigns. So, to get effective results, first, define your ideal prospects. You need to make a profile for your ideal prospect. This can help you identify and understand who your potential clients are.
To do so, you can look at your existing B2B clients. You can then ask yourself what kind of business you are targeting, and what is the company’s ideal size. Which level (or role) of decision-makers are you going to contact? This way, you will have a good list of B2B leads, and your salesperson can focus on the right prospects first.
7 – Try to Get Referrals
Referrals in the B2B industry are significant and can help you boost your lead generation and appointment setting. If someone is referring your business to a person, a sense of trust is attached to it. A new lead may feel like they know you from a common connection, giving you a good advantage in landing the appointment.
You can get referrals from business associates, existing clients, friends, colleagues, and even from cold calling. If someone isn’t interested in your offer, they can refer someone from their network. So, ensure that you include this in your script, as getting referrals can make your job easier.
8 – Define & Evaluate KPIs
Like any other marketing and sales component, the performance of your appointment-setting campaigns also needs to be measured. For that, you first need to set key performance indicators, such as the success rate, the number of meetings that resulted in sales, or the number of referrals. By analyzing the data, you can track the ROI for appointment setting, which can help in effective resource allocation.
KPI data also helps you identify the strengths and weaknesses of your campaigns, such as why prospects pull out of the sales funnel, and the factor behind the conversions. Also, if you see a boost in the number of appointments, you may learn which leads, or what sector of the B2B audience is generating the best results for you.
9 – Be a Problem Solver (Literally!)
B2B prospects look for the perfect solution to their company’s problems. So, it is challenging for appointment setters to identify their problems, and guide them in the right direction. You can directly ask questions to the prospects to understand their needs and take note of it all to come up with solutions when you connect with them later.
Focus on how your products and services can make life easier for the prospect. So, rather than demonstrating generic examples, try to adapt and improvise during the conversation. Demonstrate how your product can meet the prospect’s unique demands. Do not sound like a boring salesperson, and do your best to pitch your product in a “problem-solver” way!
10 – Address All Objections
Not everything goes as planned, and you should be ready to handle the common sales objections. Instead of directly facing objections on the battlefield over an appointment-setting call, prepare for these beforehand. Be ready with your research and notes to answer the prospects correctly. You can note all the possible objections to your brand, your products and services, and your competitors.
Work with your sales and marketing team to develop strategies for tackling each objection. The case might arrive where you don’t have the answer ready for an objection, but try not to leave any objection unanswered. If you politely address all the objections, it helps to build trust and lands more in-person appointments.
BONUS: Consider Outsourcing Your B2B Appointment Process
Companies often divide the task of appointment setting among the sales reps to minimize the cost, but they generally need to gain the skills to secure appointments. B2B appointment setting is tricky and requires expert appointment setters with industry experience. By outsourcing this process, your salesperson can focus on finding effective ways to close more deals, and it will be a win-win situation for you.
This is why many companies outsource this process to an expert B2B appointment-setting company. These companies have experienced appointment setters who can quickly understand the prospects and adapt to different situations to land meetings. If you are wondering how this works, it is not complex.
You can hire a third-party agency on a contractual basis, and they will interact with the prospects on your behalf. They will act as an intermediary between you and your B2B leads. Once they secure the appointments, your in-house sales team can negotiate and close deals.
1. How does B2B appointment setting work?
B2B appointment setting is a process where two businesses interact in an official meeting between the sales lead and the prospective client. This appointment setting allows the sales representative to plan these appointments to continue the relationship with the prospect, and convert them into qualified leads.
2. What does an appointment setter do?
An appointment setter contacts leads through the web, email, and phone to explain the company’s product or service, and gauge the potential client’s interest. They answer the prospect’s preliminary questions and determine their interest in the product or service.
3. Can appointment setting increase sales?
Appointment setting services have the expertise to grow the interest for your product or service by explicitly targeting the potential clients of your targeted demographic. They also optimize your sales strategy, thereby increasing lead conversions.
4. What are the advantages of B2B appointment setting?
Helps you save time and resources to focus more on closing deals.
Improves your brand image, and gives the prospect a good first impression.
Increases your revenue by selecting quality leads.
Promotes a strong customer relationship.
5. How does the role of an appointment setter differ from that of a sales representative?
The main difference between an appointment setter and a sales representative is the goals. The appointment setter wants the potential customers to speak with the sales teams, whereas the sales representatives want the potential customers to purchase the products and services.
Ready, (Appointment) Set, Go!!
So, that’s the top 10 techniques and strategies to simplify your B2B appointment setting process! By following these tactics and acting dynamically according to the situation, you can impress prospects to land more appointments. However, it is easier said than done, isn’t it?
The B2B industry is vast, and the competition is always on edge. If you don’t secure the appointments, your competitors are free to take those leads. This is why businesses divide the appointment setting and closing the sale between two teams, so that both processes can integrally deliver higher ROI and great results.
You can also opt to outsource your B2B appointment setting ventures, so your teams can focus on capturing leads and converting the qualified ones into customers. The appointment setters keep the sales funnel flowing, with quality prospects more likely to do business with your company. Not just this, a third-party agency can bring more ideas to the table to help close more deals. If you are looking to outsource a B2B appointment setting feel free to contact us for a fruitful collaboration!
- Appointment Setting – The Ultimate Guide (Including 6 Tips)
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